Rubbish Removal Barnet Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Removal Barnet provides rubbish removal and waste collection services to domestic and commercial customers. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any service.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

1.1 "Company", "we", "us" and "our" means Rubbish Removal Barnet, the service provider supplying rubbish removal and waste collection services.

1.2 "Customer", "you" and "your" means the person, firm or organisation requesting and paying for the services.

1.3 "Services" means any rubbish removal, waste collection, clearance, loading, transportation, recycling or disposal services provided by the Company.

1.4 "Site" means the premises, property or location where the Services are to be carried out.

1.5 "Waste" means any rubbish, junk, household waste, commercial waste, garden waste or other materials agreed to be removed by the Company, excluding any prohibited items.

2. Scope of Services

2.1 The Company provides rubbish removal and waste collection services, including but not limited to household clearances, office clearances, garden waste removal and general junk collection.

2.2 The exact scope of the Services for each job will be agreed between you and the Company at the time of booking or upon arrival at the Site, based on the type, quantity and accessibility of the Waste.

2.3 The Company reserves the right to refuse to remove any items which it reasonably believes to be hazardous, illegal, unsafe to handle, or outside the agreed scope of the Services.

3. Booking Process

3.1 You may request a booking for Services by telephone, email or through any other booking method offered by the Company from time to time.

3.2 When requesting a booking, you must provide accurate and complete information about the type and approximate volume of Waste, access to the Site, parking arrangements and any other relevant details that may affect the delivery of the Services.

3.3 Any quotation given before a Site visit will be an estimate only, based on the information you provide. The final price may vary once the Company has inspected the Waste and assessed the work required.

3.4 A booking will be considered confirmed only when the Company has accepted your request and provided a confirmation by verbal agreement, email or other written communication. The Company may decline a booking at its discretion.

3.5 You must ensure that a responsible adult is present at the Site at the agreed time to grant access, confirm the Waste to be removed and authorise any changes to the scope or cost of the Services.

4. Access and Parking

4.1 You are responsible for ensuring safe and reasonable access to the Site for the Company’s vehicles, staff and equipment for the duration of the Services.

4.2 You must arrange any necessary parking, permits or access permissions required for the Company’s vehicles at or near the Site. Any parking fees or penalties incurred as a direct result of performing the Services may be added to your final invoice.

4.3 If the Company is unable to carry out the Services due to inadequate access, unsafe conditions or lack of required permits, this may be treated as a cancellation by the Customer and cancellation charges may apply.

5. Pricing and Quotations

5.1 Prices for Services are generally based on the volume and type of Waste, the labour required, access conditions, and any additional charges such as parking, congestion or disposal fees.

5.2 Any quotation provided before inspection of the Waste is an estimate and not a binding offer. The final price will be confirmed once the Company has assessed the Waste on Site.

5.3 If the actual quantity or type of Waste differs significantly from the information provided at booking, the Company may revise the price accordingly. You will be informed of any change in price before work continues, and you may choose to accept or decline the amended quotation.

5.4 All prices are quoted in pounds sterling and may be subject to applicable taxes where required by law.

6. Payments

6.1 Unless otherwise agreed in writing, payment is due in full on completion of the Services on the day of collection.

6.2 The Company accepts payment by cash, debit card, credit card or other methods notified to you at the time of booking or on completion. The Company does not have to accept payment by cheque unless this has been agreed in advance.

6.3 For commercial customers or repeat clients, the Company may at its discretion agree to invoice for Services, subject to agreed payment terms. Payment must be made within the stated period from the invoice date.

6.4 If you fail to pay any amount due to the Company on time, the Company may charge interest on overdue sums at the statutory rate and may suspend further Services until all outstanding amounts have been settled in full.

6.5 You are responsible for all charges relating to the Services, including any additional costs arising from extra Waste, waiting time caused by you, or any other factor within your control.

7. Cancellations and Amendments

7.1 You may cancel or amend your booking by notifying the Company as soon as reasonably practicable.

7.2 If you cancel the booking more than 24 hours before the scheduled arrival time, no cancellation fee will usually be charged.

7.3 If you cancel within 24 hours of the scheduled arrival time, or if the Company is unable to carry out the Services due to your failure to provide access or necessary information, the Company reserves the right to charge a cancellation fee to cover its costs and any loss of work.

7.4 If you are not present at the Site at the agreed time, or if the Waste is not as described and you refuse revised pricing, this may be treated as a late cancellation and a call-out or cancellation fee may apply.

7.5 The Company may cancel or reschedule the Services in case of events beyond its control, including but not limited to severe weather, vehicle breakdown, staff illness, or safety concerns. In such cases, the Company will aim to give you as much notice as reasonably practicable and to rearrange the booking at a mutually convenient time.

8. Customer Obligations

8.1 You must ensure that the Waste to be collected is clearly identified, accessible and not mixed with prohibited or hazardous materials.

8.2 You must inform the Company of any hazardous materials or substances on or near the Site, any known risks to health and safety, and any structural or access issues that may affect the delivery of the Services.

8.3 You are responsible for securing any consents, approvals or permissions required from landlords, neighbours, managing agents or other third parties in relation to the Services.

8.4 You agree not to ask the Company to remove items that you do not have the right to dispose of or that are subject to any third-party ownership, lease, rental or finance agreements.

9. Waste Regulations and Prohibited Items

9.1 The Company operates in accordance with applicable UK waste management legislation and regulations and will dispose of Waste only at licensed facilities or through lawful recycling and disposal routes.

9.2 You acknowledge that certain items are restricted or prohibited from standard rubbish removal services, including but not limited to asbestos, clinical or medical waste, certain chemicals and solvents, gas bottles, explosives, firearms, large quantities of tyres, and other specialist or hazardous materials.

9.3 If such items are discovered within the Waste, the Company may refuse to remove them, adjust the price to account for specialist handling, or terminate the Services if it considers that continuing would be unsafe or unlawful.

9.4 Title to Waste transfers to the Company only once it has been loaded onto the Company’s vehicle. Until then, all Waste remains your responsibility.

9.5 The Company may, where appropriate, separate materials for recycling or recovery, but makes no guarantee that any particular item will be recycled unless expressly agreed in writing.

10. Liability and Limitations

10.1 The Company will carry out the Services with reasonable care and skill. However, the Company’s liability to you is limited as set out in this section.

10.2 The Company will not be liable for any loss or damage arising from inaccurate or incomplete information you provide, failure to follow the Company’s instructions, unsafe conditions at the Site, or any act or omission by you or any third party.

10.3 While reasonable care will be taken when removing Waste from your premises, you acknowledge that minor scuffs, marks or disturbances may occur, particularly where access is tight or where items are large or heavy. The Company will not be liable for cosmetic damage that is proportionate to the work being carried out and could not reasonably be avoided.

10.4 If the Company is found liable for damage to your property caused by its negligence, its liability will be limited to the reasonable cost of repair or replacement, subject to fair wear and tear and the age and condition of the property.

10.5 The Company will not be liable for any loss of profits, loss of business, loss of opportunity, loss of data or any indirect or consequential loss, whether arising in contract, tort or otherwise.

10.6 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot legally be excluded or limited.

11. Complaints

11.1 If you have any concerns or complaints about the Services, you should notify the Company as soon as possible, and in any event within 48 hours of completion of the Services.

11.2 The Company will investigate any complaint and may request additional information from you or, where appropriate, revisit the Site to assess the issue.

11.3 The Company will aim to resolve complaints promptly and fairly, but any remedy, including refunds or partial refunds, will be at the Company’s reasonable discretion having regard to all the circumstances.

12. Insurance

12.1 The Company maintains insurance cover appropriate to the nature of its rubbish removal and waste collection services, including public liability insurance, in accordance with industry standards.

12.2 Evidence of insurance may be provided on request where reasonably required by commercial or institutional customers.

13. Data Protection and Privacy

13.1 The Company will collect and use your personal information only for the purposes of managing bookings, providing the Services, processing payments and handling any queries or complaints.

13.2 Your information will be handled in accordance with applicable data protection laws. The Company will take reasonable steps to keep your data secure and will not sell your details to third parties.

14. Force Majeure

14.1 The Company will not be liable for any delay or failure to perform its obligations under these Terms and Conditions where such delay or failure is caused by events beyond its reasonable control, including but not limited to extreme weather, fire, flood, strikes, transport disruptions, accidents, or acts of government or regulatory bodies.

14.2 In such circumstances, the Company may suspend the Services for the duration of the event or, if necessary, cancel the Services and provide a refund of any amounts paid for services not yet performed.

15. Variations to Terms

15.1 The Company may amend these Terms and Conditions from time to time. Any updated version will apply to new bookings made after the date of change.

15.2 The Terms and Conditions in force at the time of your booking will apply to that booking unless a variation is agreed in writing between you and the Company.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and the Company agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.

17. Entire Agreement

17.1 These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between you and the Company in relation to the Services and supersede any prior understanding, arrangement or representation.

17.2 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

By confirming a booking with Rubbish Removal Barnet, you acknowledge that you have read, understood and agreed to these Terms and Conditions.